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November, 26 2007
00:00
Vladivostok Air has developed records rules for maintenance of its airplanes.
"Always at your service!" is the principle of Primorye's airline. But aircrafts that transport passengers to any world destination fast and in comfort, need services, too. It is the airports that perform their towing, interior cleaning, fuelling, passenger transportation, and many other operations. The quality of service depends largely on stringent control of that process. And naturally, keeping records of the performed operations is required to know exactly what the company ultimately pays for.
Having put together all relevant documents complemented with experience of other airlines, including foreign ones, Vladivostok Air has developed a process for monitoring airport and ground maintenance of aircrafts. The new rules are designed to create a clear and transparent system for recording and monitoring direct operating costs, which are expected to improve quality of Vladivostok Air aircrafts' ground maintenance, while costs connected with aircraft maintenance during air transportation will be reduced as much as possible.
Dmitry Tyschuk, head of the airline finance department, explained that the monitoring process is part of a comprehensive program of optimization and reduction in the airline's costs. Apart from economies, the program is supposed to regulate operations of Vladivostok Air representative offices whose responsibilities include recording and monitoring services provided to the airline.
Introductory training of the representative offices' staff will be offered shortly at the airline headquarters to prepare them for operations under the new rules. The scheduled topics include review of regulations and on-the-job training supervised by an experienced employee. During maintenance operations of every Vladivostok Air flight the airline staff working immediately "under board" will fill out an order sheet; then the data will be entered in the central financial accounting system.
Industry experts predict that monitoring techniques will be constantly improving as new challenges arise and the aviation market changes, so the airline plans to provide annual training for its representatives.
