For passengers | Instructions for passengers | Ticket purchase and refund
Call-center in Vladivostok:
+7 (4232) 307-000,
8:00 AM to 12:00 PM
Call-center in Khabarovsk:
+7 (4212) 215-090,
8:00 AM to 12:00 PM
E-mail: infocenter@vladavia.ru
Bank cards calculations are made by a redirection on a Wirecard Bank AG site. Payments safety in Wirecard Bank AG system is provided by using the SSL protocol for transmission of the confidential information from the client to payment system server for further processing. The further information transfer is carried out by closed bank networks of the higher degree of protection. Collection and processing of the received clients confidential data (essential elements, the registration data and etc.) is made in processing center. Thus, JSC «Vladivostok Air» or other third parties cannot obtain the personal data of the holder, the data of credit card and the other information, including the information on the purchases of the client made in other shops.
All VISA card types are acceptable for payment, excluding Visa Electron. In most cases Visa Electron card may not be used for payments via the Internet, except for the cards issued by certain banks. You may check the possibility of Visa Electron payment at the issuing bank.




All MasterCard types are acceptable for payment air tickets purchased via the Internet on Vladivostok Air Company site.





All JCB card types are acceptable for payment air tickets purchased via the Internet on Vladivostok Air Company site.




All American Express (AmEx) card types are acceptable for payment air tickets purchased via the Internet on Vladivostok Air Company site.





If your card does not have the CVC / CVV code, then your card is not meant for CNP transactions (meaning such transactions where the card is not present, but its requisites are only used), and you should apply to the bank for detailed information.
OJSC Vladivostok Air uses additional security clearance of payments 3-D Secure for buying tickets via the Internet site. Given technology has been developed by the payment systems VISA and Master Card for the purpose to secure customers against fraudulent operations and unapproved use of a credit card by other people as much as possible. Application of the international 3-D Secure specification guarantees safety of payments via the Internet for all users in any electronic stores.