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For passengers | Instructions for passengers | Ticket purchase and refund
Call-center in Vladivostok:
+7 (4232) 307-000,
8:00 AM to 12:00 PM
E-mail: infocenter@vladavia.ru
The sale method over the Internet has a number of unquestioned advantages, two of which are very important nowadays at the time of high speeds and practicality: first, the entire purchase cycle will only take 5 to 10 minutes and, second, the site offers tickets for the prices profitably distinct from the usual tariffs.
To buy an air ticket, you should only have a computer with the Internet access, a printer and a plastic Visa or MasterCard card. You should also note that those itineraries are available for purchase via the Internet where purchase of an electronic ticket is possible, and Vladivostok Air now covers 95% of all itineraries!
It is necessary to make five simple actions to buy the ticket
On the main page of www.vladivostokavia.ru in a bookmark «Buy ticket» you should set up parametres of ticket searching, having chosen names of cities you need to departure and to arrive, date of travelling and quantity of supposed passengers (adults, children). Further the passenger should choose a class: economy or business to note a search option only «direct» or «all flights».
Then it will be offered accessible fares for the requested date. If flight to the requested date is absent, it is necessary to repeat inquiry about other date. You should pass to the following bookmark where the Internet sale system will suggest entering your data. For your convenience over the screen of place availability it is offered the most profitable fares for the given route 3 days before and 3 days after the chosen date. Thus, if the flight cost is more important, you can quickly select the cost of air transportation most suitable to you by means this option.
In this bookmark it is necessary to specify the passport and contact data, and also it is provided possibility to know application conditions of fares and fees. In case of need, the passenger is offered to choose special options of flight: to order special food (vegetarian, kosher, etc.) and to obtain service for passengers with the limited physical possibilities.
On this bookmark you should enter plastic card details of the buyer: number, a name of the owner and it is obligatory CVÑ-code (number at underside of credit card). Data transmission is carried out under the protected Internet protocol that excludes possibility of snatching information by third parties. It is necessary for buyer to get know and agree with «Terms of payment and carriage».
The sum of money necessary for buying the ticket is blocked on your card. Confirmation arrives over indicated e-mail to the effect that booking has been made under the request showing its particulars and identifier.
It is arrived an Itinerary receipt of the electronic ticket within 10 to 15 minutes after the booking confirmation. It can be printed out or you may just come to the airport with your passport for check-in. Your electronic ticket shall be stored in the database, which eliminates the possibility of its theft or loss.
At the airport check-in desk you should show your passport and receive a boarding card — and you may fly!
To get any additional information you may contact the JSC Vladivostok Air information center by phone: (423) 230–70–00, e-mail: infocenter@vladavia.ru
